How to Report PDS Ration Diversion and Fair Price Shop Malpractice
Ration diversion deprives eligible beneficiaries of food security. Here is how to log evidence and file an actionable grievance.
- Check your monthly allocation and e-PoS transaction history online on the state food portal
- Call the National Food Security Helpline at 1967
- Lodge complaints directly with the District Food Supply Officer (DFSO)
- Maintain timestamped photographs of shop opening times and weighing machine readings
What was reported
Audits across multiple districts detected instances of non-issuance of receipts for subsidized food grains at fair price shops, as reported by Hindustan Times.
The Ministry of Consumer Affairs has directed all state food departments to strictly integrate electronic weighing balances with biometric e-PoS machines, according to PIB.
A complaint like this keeps its own timestamped copy on CrimeZero, so the date survives even if the file goes quiet. CrimeZero →
How ration irregularities occur
Irregularities typically occur when dealers record biometric authentication without instantly weighing the grain in full view of the beneficiary.
Beneficiaries who lack digital literacy are often told stock is depleted while records falsely show complete distribution.
Raising it does not put your name on it — the office it concerns cannot see who reported it. CrimeZero →
How to resolve the issue officially
Call the toll-free Public Distribution Helpline on 1967 or 1800-425-00025.
File an online grievance on your state food department portal (e.g., nfsa.gov.in grievance section) referencing your Ration Card and Fair Price Shop ID number.
Frequently asked questions
What is the national toll-free helpline for ration grievances?
Dial 1967 from anywhere in India to connect to the National Food Security grievance desk.
Sources
- PDS biometric transparency review — Hindustan Times
- Food Security Act distribution norms — PIB